Cancellation Policy

Overview

We understand that circumstances change. This policy outlines what happens if a project needs to be cancelled at different stages.

Cancellation Before Payment

If you decide not to proceed after reviewing the free demo, there is nothing to cancel — no payment has been made and no obligation exists. Simply let us know and that's the end of it. No hard feelings, no invoices.

Cancellation After Initial Payment

If you cancel after making the initial 50% deposit but before the project is complete:

• The initial deposit is non-refundable
• All work completed to date will be provided to you in its current state
• No further payment is required beyond the initial deposit

Mid-Project Cancellation

If a project is cancelled after substantial work has been completed:

• An invoice will be raised for work completed beyond the initial deposit at our standard rates
• All assets, designs, and code created will be transferred to you upon settlement
• A final reconciliation statement will be provided within 5 working days

Cancellation by Flinova

Flinova reserves the right to cancel a project in exceptional circumstances including:

• Non-payment after 30 days of invoice
• Requests to produce content that violates our values or applicable law
• Abusive or hostile communication

In such cases, a refund of amounts paid for undelivered work will be processed within 10 working days.

To Cancel a Project

To cancel a project, notify us in writing at hello@flinova.in with your project name and reason for cancellation. We will acknowledge your request within 2 working days.