Privacy Policy

1. Who We Are

MyFirstPrint ("we", "our", "us") is operated by Sneha Anand, Bangalore, India. We run a digital business marketplace at myfirstprint.com selling business blueprints and setup services to Indian entrepreneurs and side hustlers.

Contact: support@myfirstprint.com

2. What Data We Collect

We collect the following information when you interact with our website or purchase from us:

• Name and email address (when you purchase or submit a form)
• WhatsApp number (for Done-For-You service coordination)
• Business details you share in our service request form
• Payment information — handled entirely by Razorpay or Instamojo; we never see or store card numbers
• Device and browser information (via Google Analytics — anonymised)
• Pages you visit and time spent on our website

3. Why We Collect It

• To process your purchase and deliver your product
• To coordinate your Done-For-You setup via WhatsApp
• To send you access credentials for your purchased blueprint
• To respond to your support queries
• To improve our website and products using anonymised analytics
• To send you important updates about your purchase

4. Who We Share Data With

We share your data only with the following trusted partners who help us operate our business:

• Razorpay / Instamojo — payment processing
• Formspree — contact and service request forms
• Google Analytics — anonymised website analytics
• WhatsApp — service coordination (only the information you share with us)

We do NOT sell, rent, or trade your personal data. Ever.

5. Your Rights Under DPDP Act 2023

As an Indian resident, you have the following rights regarding your personal data:

• Right to access — request a copy of the data we hold about you
• Right to correct — ask us to correct inaccurate data
• Right to delete — request deletion of your data from our records
• Right to withdraw consent — opt out of any non-essential data use

To exercise any of these rights, email us at: support@myfirstprint.com

6. Data Retention

• Purchase records: 7 years (Indian legal requirement)
• Service request form data: 12 months after project completion
• Email communications: 2 years
• Analytics data: Anonymised and retained by Google as per their policy

7. Cookies

• Essential cookies: Required for the website to function. Cannot be disabled.
• Analytics cookies: Google Analytics 4. Anonymised. You can opt out at tools.google.com/dlpage/gaoptout

We do not use advertising cookies or third-party tracking beyond Google Analytics.

8. Children's Privacy

Our website and products are strictly for users aged 18 and above. We do not knowingly collect data from minors. If we discover a minor's data in our records, it will be deleted immediately.

9. Changes to This Policy

We will notify all customers by email at least 7 days before making any material changes to this privacy policy. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related questions or to exercise your rights:

Email: support@myfirstprint.com

We respond within 48 hours on business days.