Refund Policy

Our Free Demo Commitment

Flinova builds a free demo of your website before you pay anything. This means you see exactly what you're getting before committing. This policy exists to protect you from paying for something you don't love.

We strongly encourage all clients to review the demo thoroughly before making any payment.

Initial Deposits

Once you approve the demo and make the initial 50% deposit, work begins in earnest. At this stage, the deposit is non-refundable because significant time and resources have already been invested in the project.

If you are unsatisfied with the demo before making any payment, simply let us know — you owe us nothing.

Eligible Refund Situations

Refunds may be considered in the following circumstances:

• Non-delivery — if Flinova fails to deliver the agreed project within a reasonable timeframe without communication.
• Significant deviation — if the delivered work significantly deviates from the agreed brief and cannot be resolved through revisions.
• Technical failure — if a critical technical issue with our work cannot be resolved within 30 days of launch.

Refunds are not provided for change of mind after project approval or for issues caused by content or information provided by the client.

Refund Process

To request a refund:

• Contact us at hello@flinova.in with your project details and reason for the request
• We will review your request within 5 working days
• Approved refunds will be processed within 7–10 working days via the original payment method

Questions

For any questions about our refund policy, please contact us before making a payment. We are happy to clarify anything.