Mila Bakes

Priya had been baking custom cakes from her home in Jayanagar for four years. Every cake was made from scratch, delivered fresh, and photographed beautifully for Instagram. She had 12,000 followers and a waiting list for festive seasons.

But outside her existing customers and Instagram followers, she didn't exist. When someone in her neighbourhood Googled "custom cakes near me" or asked ChatGPT for a cake recommendation in Jayanagar, Priya's name never came up. Her competitor — who had a basic website — did.

Her order management was equally chaotic. Orders came in through Instagram DMs, WhatsApp messages, and phone calls — scattered across three platforms with no central record. She occasionally forgot orders. Customers occasionally forgot to pay. Delivery dates got confused. She needed a system.

We built Mila Bakes as a warm, inviting bakery website that reflects the care and craft that goes into every cake. The homepage tells her story — not just what she makes, but why she makes it — establishing the personal trust that drives custom order purchases.

The ordering system works through a simple enquiry form that captures the customer's name, phone, event date, cake type, serving size, flavour preferences, and budget. On submission, Priya gets a WhatsApp notification with all the details, and the customer gets an automatic acknowledgement saying she'll confirm within 4 hours.

Every order flows into a Google Sheets dashboard — her operations hub. She can see all upcoming orders sorted by delivery date, which ones are confirmed vs pending payment, total revenue for the month, and which flavours are most popular. She checks it once a day over her morning chai.